Frequently Asked Questions
Everything you need to know about your Gems and Juniper experience.
What materials are used in your jewelry and accessories?
At Gems and Juniper, we prioritize quality and sustainability. Our jewelry is crafted from ethically sourced gemstones, 14k gold vermeil, and sterling silver, while our fashion accessories feature premium organic fabrics.
How long will it take for my order to arrive?
Standard shipping within the continental US typically takes 3-5 business days. International shipping times vary by location but generally range from 7-14 business days.
What is your return and exchange policy?
We want you to love your purchase. If you are not completely satisfied, we accept returns and exchanges on unworn items in their original packaging within 30 days of delivery.
How should I care for my Gems and Juniper pieces?
To maintain the brilliance of your jewelry, avoid contact with perfumes, lotions, and water. Store your pieces in a cool, dry place, ideally in the protective pouch provided with your order.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and estimated delivery dates are calculated at checkout based on your specific location.
Can I track my order once it has been placed?
Absolutely. Once your order is dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's journey.